Warranty

🔧 Warranty Overview

  • E-bikes: Covered by a 2-year warranty

  • Scooters & Hoverboards: Covered by a 1-year warranty

Your warranty starts from the actual delivery date and covers original defects in materials and workmanship.


🛠️ What's Covered:

  • Replacement parts and labor

  • Normal use in light rain or small puddles


⚠️ What's Not Covered:

  • Consumables (e.g., tires, brake pads, inner tubes)

  • Damage from submersion or prolonged exposure to heavy rain

Note: Use in such conditions will void the warranty.


📄 Please Note:

Keep your proof of purchase for any warranty claims. The warranty period remains valid from the original delivery date.


🔧 Extended Warranty & Gift Coverage Reminder

Please note:
An extended warranty provides longer after-sales support, including product checks, maintenance services, and access to repair options after the standard warranty ends. It does not extend the return or exchange period.

What’s covered:

  • Continued support after the initial warranty expires

  • Product inspection and fault diagnosis

  • Paid repair service options (if applicable)

  • Warranty coverage for promotional gifts (if included in your offer)

📝 Keep your order confirmation and proof of purchase — they are required to verify eligibility for extended support or gift coverage.

Need help or have questions about your extended warranty?
Contact us at support@ihoverboard.com — we're here to help!


❌ When Your Warranty May Not Apply

Your warranty does not cover the following:

  • Repairs for consumable parts, such as tires, brake pads, cables, headsets, or bottom brackets. (This includes both free and purchased parts.)

  • Normal wear and tear, or cosmetic damage.

  • Damage caused by accidents, misuse, reckless or intentional behavior.

  • Signs of improper use, storage, or maintenance, as outlined in the user manual.

  • Any modifications, disassembly, or repairs done with non-original parts or by an unauthorized person.

  • Lack of valid proof of purchase, including serial number and purchase date.

Please note: Hoverboard go karts are considered accessories and are not covered under the standard warranty.


🛠 Need Help or Want to Make a Claim?

If your scooter is within the warranty period and qualifies for repair, we’ll fix it at no cost.

📩 Contact us at support@ihoverboard.com
We’ll guide you through the warranty process.