Warranty

🔧 Warranty Overview

E-bikes: Covered by a 2-year warranty
Scooters & Hoverboards: Covered by a 1-year warranty
Pole fracture: Covered by a 6-month warranty
The warranty period for high-value accessories such as batteries, motors, and controllers is only 6 months warranty

Your warranty starts from the actual delivery date and covers original defects in materials and workmanship.

🛠️ What's Covered:

Replacement parts and labor
Normal use in light rain or small puddles

⚠️ What's Not Covered:

Consumables (e.g., tires, brake pads, inner tubes)
Damage from submersion or prolonged exposure to heavy rain

Note: Use in such conditions will void the warranty.

📄 Please Note:

Keep your proof of purchase for any warranty claims. The warranty period remains valid from the original delivery date.

🔧 Extended Warranty & Gift Coverage Reminder

Please note:
An extended warranty provides longer after-sales support, including product checks, maintenance services, and access to repair options after the standard warranty ends. It does not extend the return or exchange period.

What’s covered:

Continued support after the initial warranty expires
Product inspection and fault diagnosis
Paid repair service options (if applicable)
Warranty coverage for promotional gifts (if included in your offer)

📝 Keep your order confirmation and proof of purchase — they are required to verify eligibility for extended support or gift coverage.

Need help or have questions about your extended warranty?
Contact us at support@ihoverboard.com — we're here to help!

🔧 After-Warranty Support (6–12 Months)

If your Scooter or Hoverboard is between 6 and 12 months old—that is, it's beyond the standard warranty but not yet 12 months since delivery—you may still request our repair support:

Return postage to us is covered by the customer; we'll handle the return postage back to you after repair.
You only pay for the labor and replacement parts, which are reasonably priced.
To get started: email support@ihoverboard.com with your order number, issue description, and visual evidence (photo or video). If eligible, we'll send return instructions and handle the diagnosis and repair.
Our technician will confirm needed parts, provide a parts quote, and upon your approval, proceed with the service and return shipment.

This ensures you continue to receive helpful after-sales support, even just past the warranty window.

❌ When Your Warranty May Not Apply

Your warranty does not cover the following:

Repairs for consumable parts, such as tires, brake pads, cables, headsets, or bottom brackets. (This includes both free and purchased parts.)
Normal wear and tear, or cosmetic damage.
Damage caused by accidents, misuse, reckless or intentional behavior.
Signs of improper use, storage, or maintenance, as outlined in the user manual.
Any modifications, disassembly, or repairs done with non-original parts or by an unauthorized person.
Lack of valid proof of purchase, including serial number and purchase date.