🔧 Warranty Overview

• E-bikes: Covered by a 2-year warranty

• Scooters & Hoverboards: Covered by a 1-year warranty

• Pole fracture: Covered by a 6-month warranty

• The warranty period for high-value accessories such as batteries, motors, and controllers is only 6 months warranty

Your warranty starts from the actual delivery date and covers original defects in materials and workmanship.

🛠️ What's Covered:

• Replacement parts and labor

• Normal use in light rain or small puddles

⚠️ What's Not Covered:

• Consumables (e.g., tires, brake pads, inner tubes)

• Damage from submersion or prolonged exposure to heavy rain

Note: Use in such conditions will void the warranty.

📄 Please Note:

Keep your proof of purchase for any warranty claims. The warranty period remains valid from the original delivery date.

🔧 Extended Warranty & Gift Coverage Reminder

Please note:
An extended warranty provides longer after-sales support, including product checks, maintenance services, and access to repair options after the standard warranty ends. It does not extend the return or exchange period.

What’s covered:

• Continued support after the initial warranty expires

• Product inspection and fault diagnosis

• Paid repair service options (if applicable)

• Warranty coverage for promotional gifts (if included in your offer)

📝 Keep your order confirmation and proof of purchase — they are required to verify eligibility for extended support or gift coverage.

Need help or have questions about your extended warranty?
Contact us at support@ihoverboard.com — we're here to help!

🔧 After-Warranty Support (6–12 Months)

If your Scooter or Hoverboard is between 6 and 12 months old—that is, it's beyond the standard warranty but not yet 12 months since delivery—you may still request our repair support:

• Return postage to us is covered by the customer; we'll handle the return postage back to you after repair.

• You only pay for the labor and replacement parts, which are reasonably priced.

• To get started: email support@ihoverboard.com with your order number, issue description, and visual evidence (photo or video). If eligible, we'll send return instructions and handle the diagnosis and repair.

• Our technician will confirm needed parts, provide a parts quote, and upon your approval, proceed with the service and return shipment.

This ensures you continue to receive helpful after-sales support, even just past the warranty window.

❌ When Your Warranty May Not Apply

Your warranty does not cover the following:

• Repairs for consumable parts, such as tires, brake pads, cables, headsets, or bottom brackets. (This includes both free and purchased parts.)

• Normal wear and tear, or cosmetic damage.

• Damage caused by accidents, misuse, reckless or intentional behavior.

• Signs of improper use, storage, or maintenance, as outlined in the user manual.

• Any modifications, disassembly, or repairs done with non-original parts or by an unauthorized person.

• Lack of valid proof of purchase, including serial number and purchase date.

Please note: Hoverboard go karts are considered accessories and are not covered under the standard warranty.

🛠 Need Help or Want to Make a Claim?

If your scooter is within the warranty period and qualifies for repair, we’ll fix it at no cost.

📩 Contact us at support@ihoverboard.com
We’ll guide you through the warranty process.

At iHoverboard UK, we aim to make delivery as simple and convenient as possible. Please read our shipping policy below for information about delivery areas, shipping costs, estimated delivery times and order processing.

Delivery times may occasionally be affected by high order volumes, courier disruptions, severe weather or other circumstances beyond our reasonable control. We will do our best to keep your order moving and minimise any delays.

1. UK Delivery Areas & Shipping Costs

We deliver eligible orders to UK addresses. Free delivery is available to eligible areas only. Additional delivery charges may apply to remote, rural or offshore locations, depending on the delivery address, product type and courier service available.

The applicable delivery options and charges will be displayed at checkout where available. If an additional charge needs to be confirmed separately, we will contact you before dispatch.

Electric Scooters & Hoverboards

Free delivery is available to eligible UK addresses, with estimated delivery within 1–3 working days from dispatch for orders shipped from our UK warehouse.

Additional delivery charges or longer delivery times may apply to remote areas.

Off-Road Electric Scooters

Off-road electric scooters are delivered using our dedicated truck delivery service where available.

Estimated delivery is 1–3 working days from dispatch to eligible areas. Free delivery is available to qualifying addresses; additional charges may apply to remote locations or addresses requiring a specialist delivery service.

Electric Bikes

Electric bikes are delivered using our truck delivery service where available.

For eligible addresses served by our UK warehouse, estimated delivery is 1–3 working days from dispatch. Additional delivery charges or longer delivery times may apply to remote areas.

Accessories & Spare Parts

Accessories and spare parts usually take approximately 3–10 working days to arrive, depending on stock availability, dispatch location and delivery destination.

Accessories ordered with a hoverboard or electric scooter may arrive separately because items can be shipped from different warehouses. This may apply to helmets, seats, locks, chargers and other accessories.

2. Shipping from Our Warehouses

2.1 UK Warehouse

Orders dispatched from our UK warehouse in Oldbury are shipped using suitable courier services, which may include DHL, DPD or Yodel.

• Order processing: Usually 1–2 working days after payment confirmation.

• Estimated transit time: Usually 1–3 working days after dispatch.

• Estimated total delivery time: Usually 2–5 working days, including processing.

Tracking details will be sent by email once your order has been dispatched. Depending on the courier service, you may also receive a delivery notification or estimated delivery time slot.

2.2 Other European Warehouses

If an item is unavailable at our UK warehouse, we may dispatch it from another European warehouse, subject to stock availability and delivery eligibility.

• Order processing: Usually 1–2 working days after payment confirmation.

• Estimated transit time: Usually 3–7 working days after dispatch.

• Estimated total delivery time: Usually 4–9 working days, including processing.

Tracking information will be provided by email after dispatch.

Delivery estimates may vary according to the product, destination and courier service. Please check the product page and any delivery information provided at checkout for the most relevant estimate.

3. Order Processing & Dispatch

We aim to process and dispatch orders as quickly as possible after payment has been confirmed.

• Orders placed before the applicable daily cut-off time may be processed for dispatch on the same working day, subject to stock availability and warehouse capacity.

• Orders placed after the cut-off time will normally be processed on the next working day.

• Orders placed after 1 pm on Friday will normally be processed on Monday.

• Orders placed during weekends or bank holidays will normally be processed on the next working day.

Same-day dispatch is not guaranteed. During busy periods, including seasonal sales and promotional events, processing may take longer.

If your order is affected by a significant delay, please contact our customer support team for assistance.

4. Delivery Times

All delivery times stated on our website are estimates unless a specific delivery date has been expressly confirmed.

The time required to receive your order depends on:

• The warehouse from which your order is dispatched

• Product availability and order processing time

• The delivery address and local courier coverage

• The delivery method used

• Courier capacity, weather conditions, and other unexpected disruptions

Remote and offshore locations may require additional transit time. Please allow extra time for deliveries during public holidays and peak shopping periods.

If you need to check the estimated delivery time for your postcode before ordering, please contact our customer support team.

5. Delivery to Remote & Offshore Areas

Additional delivery charges, longer transit times or delivery restrictions may apply to certain remote, rural and offshore locations.

Depending on the product and courier service, these may include:

• Scottish Highlands and Islands

• Northern Ireland

• Isle of Wight

• Isle of Man

• Channel Islands

• Isles of Scilly

• Other remote or offshore postcodes

This list is indicative and does not mean that every address in these areas will incur an additional charge. Eligibility and charges depend on the specific postcode, product and available delivery service.

Where an additional charge cannot be calculated automatically at checkout, we will contact you to confirm the delivery cost before dispatch. We will not proceed with an additional charge without informing you and obtaining your agreement.

If the proposed delivery charge is not acceptable, please contact us to discuss the available options. If we cannot agree on a suitable delivery arrangement, we will explain the next steps for cancelling the order and arranging any applicable refund.

6. Shipping Insurance & Delivery Issues

We take reasonable care to ensure your order is packed and handed over to the courier for delivery.

Our shipping arrangements and any applicable insurance cover are subject to the relevant service terms. Insurance cover does not affect your statutory consumer rights.

If your parcel arrives damaged, is missing, or appears to have been delivered incorrectly, please contact our customer support team as soon as possible. Where appropriate, please provide your order number, a description of the issue and photographs of any visible damage to help us investigate.

We will work with you and the relevant courier to resolve the issue in accordance with our policies and applicable consumer rights.

Any refund of delivery charges following a return or cancellation will be handled in accordance with our Returns & Refunds Policy and applicable law.

7. Tracking Your Order

Once your order has been dispatched, we will send tracking information to the email address provided at checkout.

You can use the tracking link to check the latest available delivery updates. Please allow some time for the courier's tracking system to update after dispatch.

If you have not received your tracking information or your parcel appears to be delayed, please contact our customer support team with your order number.

8. Contact Us

If you have any questions about delivery areas, shipping charges, tracking or your order, our customer support team will be happy to help.

Email: support@ihoverboard.com

Phone: +44 1355 720085 / +44 808 501 2828

Please include your order number when contacting us about an existing order so we can assist you more efficiently.