Refunds & Returns Policy

Before dispatch
If you would like to cancel your order before the product has been dispatched to you, please apply for HERE or contact our customer services team via email at support@ihoverboard.com, quoting your order number. If your order has not yet left our warehouse, we may be able to cancel the order and issue a refund once confirmed.

Please note that a 5% processing fee for order cancellation will be charged if the items have not shipped.

What if my order has already left the warehouse?
As we aim to dispatch items as quickly as possible, it may already be on its way to you. If this is the case, please reject the parcel or apply for HERE we will confirm this and help you to arrange a return.

For cancellation of orders that have already shipped, a 10% restocking fee will be charged, as well as the resulting shipping cost and tariffs.

Returns are not allowed after 30 days of the delivery date.

If you change your mind about your purchase, you can return unused, “as new” items back using our tracked courier service for returns. You can then choose to get the item refunded or exchange it for an alternative product.

Products being returned for non-defective reasons will be charged a 15% restocking fee and the resulting shipping cost, duties, or tariffs will be at the customer’s cost.

To initiate a return you must apply for HERE or contact us via our email address: support@ihoverboard.com, please include your order number and the reason for your return in your email. We’ll arrange for a pre-paid label for you to drop the product off at your local post office for return. All such information must be received by us within 30 days of you receiving your product.

You can print the label and attach to the original box, which can then be dropped off at your local post office for collection by courier.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner. iHoverboard cannot be held responsible for any damage caused during posting. If not using one of our services above, we suggest that you use a recorded postal/courier service.

Refunds will be processed using the original payment method.

The goods must be returned in an “as new” condition with all components included in their original box and packaging. Items returned without original packaging may be damaged in transit - the purchaser accepts all liability for any damage and loss of value incurred. Mileage on returned e-scooters and hoverboards must be less than 1km.

You must include in the box a copy of your name and order number for the return to be processed.

Once your refund has been approved by the iHoverboard technicians, we will ask for your confirmation that you accept the terms of the refund. We will refund the agreed monetary value to your original payment method within 14 days. Please be aware that direct refunds can take up to five days to appear in your bank account depending on who you bank with.

Returns address:

RV - 119
Unit 14 Union Road Ind Est, Union road, Oldbury, B69 3EX UNITED KINGDOM

If you receive your item and it is faulty, damaged, or develops a fault under normal use within 30 days of delivery, then you can return it to us for repair, replacement or refund.

To initiate a return by post you must apply for HERE or contact us via our email address: support@ihoverboard.com, quoting your order number and details of the fault. If you can, please also attach clear images or a short video that demonstrates the problem and product condition.

Following a email or phone based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for return.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

All returns are assessed by a iHoverboard technician and the fault must be confirmed before further action can be taken. This assessment process can take up to 7 working days from us receiving the product.

All components must be returned in the box with your item. If no fault is confirmed, the item will be returned to you. We may charge you to return the product in these circumstances.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

Returns are not allowed after 30 days of the delivery date.

If your product develops a fault through normal use after the initial 30 day return period, you may still be entitled to have your product repaired at no cost under warranty.

Please apply for HERE or email us at support@ihoverboard.com, quoting your order number and details of the fault attaching images or a short video that demonstrates the problem so that we can advise the next best steps. We will support you through the next steps depending on the conditions set out in the manufacturer’s warranty.

Following a email or phone based assessment, we’ll arrange for a pre-paid label for you to drop the product off at your local post office for repair.

iHoverboard is not responsible for the shipping cost of the package returned by the customers themselves.

*normal use is defined under the manufacturer’s warranty. The warranty doesn’t cover consumable parts such as Wheels (Tyres, Spokes or Punctures), Cables, Brake shoes, Headsets or Bottom brackets.

Please note – any fault caused due to misuse of a product, including water ingress or external damage where this is not included in the manufacturer’s policy, may void the warranty. We strongly recommend that you read the product manual and warranty before using your product to avoid accidental voiding of your warranty.

If you paid using one of Klarna’s payment products – ‘Pay in 3’ – we will instruct Klarna to arrange for any agreed value to be repaid.

This may take longer than a direct refund because Klarna needs to arrange for this refund following our instruction.

For more details of Klarna’s refund policies, please click here.