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Hello,here is iHoverboard ,we want you to be as happy as possible with your shopping experience. As a result, we have a customer friendly returns policy. Any damage or faults you may find must be reported to the iHoverboard team within 48 hours. If you find that you no longer want or need a particular product, we have a 30-day money back guarantee, ( Since receiving goods ) and 90 day repair service for consumer.
For more than 14 days, the customer needs to pay for after-sales repair postage and replacement postage by consumer, within 60 days, we agree with the customer's refund, but the consumer needs to pay us some product depreciation fees.( Please refer to the table below for details)
Refunds and exchanges will be subject to the condition all products are returned to us. That is, unused and packaging intact, and in its original packaging. A full refund may not be given if the item is not able to be resold as new.


Shipping Fee


0-14 Days

Free ( Quality Problem )

Full Refund

14-30 Days

Not Responsible

3% of  Full cost

30-45 Days

Not Responsible

5% of  Full cost

45-60 Days

Not Responsible

10% of  Full cost

Over 60 days --90 days

Not Responsible

Accessoires Replacement and Repair

Product support
If you're wondering whether or not you should return your product because you're having trouble setting it up or assembling your new item, please feel free to get in touch, and we will be more than happy to give you the helping hand you need.
Return Place
If you insist on returning our products, please contact us, we will send you a return address, you need to return to the original shipping address or the following address.
Repair address:
Consignee: Xin Wang (Xin Service GmbH)
Street:Niemberger Weg 1
city:Landsberg OT Spickendorf
Postcode: 06188
Tel :004915209810335
if need return/ repair pls phone us :+44 1442 78 0198 or email : [email protected]
Please give us the tracking number and write down the maintenance number on the shipping label after you sent out .