FAQ’S
Guess there are many questions over your head when you are choosing a hoverboard in advance, placing an order, and using the hoverboard afterwards. Here we have gathered the most frequently asked questions and answers regarding every issue may occur to our customers and hoverboards.
If there are any additional questions or concerns, please feel free to get in touch with our support team.
WHY CHOOSE IHOVERBOARD?
iHoverboard features its full guaranteed stock in UK(West Midands) and timely shipment within 48 hours. And we have most customer-focused return policy to safeguard the consumes’ rights and profits. To fully create a joyful and satisfactory shopping experience, iHoverboard provides both email, online chatting and phone call support available in working hours.
WHICH COUNTRY DO WE SHIP HOVERBOARDS TO?
As a UK(West Midands) focused online store, iHoverboard provides convenient and fast delivery accessible to mainly UK(West Midands).
In United Kingdom We have two warehouses ,we send via DPD ,DPD will text you on the day of delivery with a 1-hour time slot. Tracking information is provided via email on the day of dispatch.The delivery time is 2-3 working days from UK(West Midands) and 7-8 working days from other Warehouses(except UK in EU).
Note :these areas in UK(West Midands). needs add 18 GBP postage if customers insist on delivering from UK(West Midands)., shipping to these zip codes:PO30-PO41, BT, AB31-AB38, AB41-AB56, EI (ZZ75), FK17-FK21, G83, HS1-HS9 , IM, IV, KA27-KA28, KW0-KW17, PA20-PA78, PH15-PH99, TR21-TR25, ZE, GY,JE.
Or we will email you and will delay the shipment until we get confirmation or send it from Germany after get your permission.
Don’t worry, there is still one way to avoid the charge, if you don’t need it hurriedly, we can ship it from Germany to avoid the 18 GBP for remote area with above post codes via DHL , but 3-6 days is required to wait.
We may automatically charge 9 pounds postage for each hoverboard, usually we send hoverboard out from UK(West Midands) as a priority which just need 2-3 days to arrive. But if out of stock in UK(West Midands), we will ship from other Warehouses(except UK in EU) which will take 7-8 days to arrive.
All the parcels will be given the tracking number by Email.
We are sorry that your order is not with you yet. First thing to do is to have a look again at your order dispatch confirmation email which confirms the shipping method of your order. Please allow the fully scheduled time for your parcel to arrive.
For all orders please allow 2-7 working days for delivery.
Click here to see all our delivery information.
You can also try and track your order. Your dispatch confirmation email will show a “click here” link for DPD or DHL parcels to allow you to track your individual parcel.
We are the only company who stock the full range of replacement parts for your scooters and hoverboards, meaning you can replace and revamp any worn part providing excellent value for money!
Start with the Spares category page which is divided into scooter type to make your shopping experience much easier
SHOP REPLACEMENT PARTS >
We have created a whole library of video’s to help guide you through repairs and replacement parts and also maintenance advise to keep your scooter in tip top condition. Here is the videos, pls check what suit for you: https://www.ihoverboard.com/repairs
HOW OLD YOU NEED TO BE?
iHoverboard Hoverboards are considered one of the safest scooters in the market and easiest to ride. Practically, our hoverboards are suitable for both kids and adults. But to be specific out of safty, the minimum rider age we recommend is 6-8 years old. The best Hoverboard model we offer for kids is the 6.5 inch tires hoverboard, and for beginner, the 6.5inch classic type may be perfect choice. But don’t forget to wear a proper protective gear if no adult accompanied.
THE WEIGHT LIMIT?
Our 6.5INCH Hoverboard is built for both kids and adults in mind. It is recommended for riders with a maximum weight of 220lbs. The 8INCH and 10INCH Hoverboards can support up to 260 lbs given their larger wheel size.
HOW TO DEAL WITH BALANCING PROBLEMS?
Usually it is quite common for a hoverboard losing its balance, cause each hoverboard on earth will lose its balance sometimes, just like no one in the world can never fall.
But the first thing is how can we confirm it is truly the balance issue?
Here comes a video regarding how to reset the balance of the hoverboard: https://youtu.be/2FYQQ0eqxCM
NOT WORKING AND STILL SHAKING VIOLENTLY? NO WORRIES, LET’S CHECK INSIDE THE HOVERBOARD.
The reason may be that the nipple at the end of the dither pad is too long, and we recommend you to open the back cover of the shaking end,
And find the nipple like the below image shows and cut it off a little to make sure its length so it can be parallal with the notch of the board above it.
IS OUR HOVERBOARD WATERPROOF?
There’s always been a numinous bond between electronic gadgets and water. They just can’t seem to stay apart from each other. Particularly if you think you can ride a hoverboard in the rain or water.
Just think about it. How often have you seen people drop their newest smartphones or iPads into the toilet or the pool? Or, even get them drenched in the rain?
Joining the list of electronic gadgets being damaged by water is the newest and coolest item in town, the hoverboard, or as the purists calls it, the self-balancing scooter.
But, if you’re one of those people who just can’t follow instructions, here’s a small list of things to do when your hoverboard does get soaked.
Pay Close Attention to the Motherboard:
The motherboard is possibly the most significant component. So, first make sure you shut the hoverboard off, when and if it ever gets soaked. One trick you can follow is to bury the device in a bowl of raw rice, which is what is a lot done for smart phones, when they get wet. But, in this case, you will need a very large bowl or bucket of rice to bury the entire device.
On the other hand, if your Hoverboard has been exposed to dirty or unclean water, you will have to dismantle the gadget completely. Once you dismantle it, you will have to take out the motherboard and clean it with rubbing alcohol. Just apply the alcohol using a q-tip. This will help you clear out all the debris stuck inside the motherboard.
Wet or Soaked Hoverboard Battery:
The second most essential part in your hoverboard is its battery. If the battery gets damaged by water, then there’s no way your device is going to go back to normal again. However, there is still little hope because the degree of the damage depends on how much water has gone in. So, you can try the same rice bowl trick here. Just soak the battery in little raw rice for a couple of days.
If it doesn’t, then there’s no reason to fret. You can always buy a new hoverboard battery from iHoverboard.
HOW LONG DOES THE BATTERY LAST?
For 6.5INCH Hoverboard the battery will last about 1 hours. The duration of the battery is directly dependent upon the weight of the rider and driving conditions.
While our 8INCH and 10INCH Hoverboards can last for at least 2 hours.
WHAT HOVERBOARD WHEEL SIZE IS THE BEST? 6.5″, 8″, or 10″?
With several different sizes and models, how do I know what is good for me for to buy for my kids or friends?
The Hoverboard wheel size is probably the biggest deciding factor when purchasing a hoverboard. Each size offers distinct benefits when it comes to the age and needs of the rider.
However, if you are new to Hoverboard and want the most affordable and practical Hoverboard, the 6.5″ is the perfect size for you. It is our best selling Hoverboard and built for for both kids and adults. Its light weight making it easier to carry around when not riding. In fact, over 90% of all Hoverboards sold today have the 6.5″ wheels size… so you will not be disappointed!
Below you can learn more about each wheel size in detail with some benefits and limitations that each wheel size poses.
6.5 inch Wheel
6.5” wheel is the most common and has become a standard wheel size for all riders. It was used in the first hoverboard a few years ago and has a solid rubber tire without a tube, so the riding is worry free, meaning you don’t have to worry about punctures in your tires.
It is a great Hoverboard size for beginners due to its smaller wheel and easy to step on and step off. Because of its low clearance it is ideal for smooth surfaces, it can also be ridden in malls or in or around the house. It can also be used on sidewalks and asphalt surfaces, however it is not advisable to grass, rough terrain or gravel.
It is recommended for ages above 6 years old with a min. weight 45 pounds and max. weight up to 220 pounds, which brings fun for the whole family.
8 inch Wheel
8”wheel has slightly more powerful motors and battery capacity as compared to the 6.5” wheel and allows the rider to go a little faster due to slightly large wheels. However the difference might not be significant enough to notice the slight difference in speed.
8” solid rubber tire is perfect for some riders with growing needs. If you are in the age group of 10 to 14 or older this would be a step up from the 6.5” due to a little extra foot base, more clearance and higher pad level from the ground. It can also handle slightly rougher terrain given the larger diameter tires.
10 inch Wheel
The 10” is a HUGE step up from all the other sizes.
The 10” wheel offers a different experience due to its pneumatic (air-filled) tire. 10” models have become very popular for the same reason with young riders and adults. The 10” offers an amazing smooth ride on all terrains such as but not limited to; grass, sidewalks, indoors, and gravel. It is preferred by people that wish to ride for a longer period of time or want to handle all types of terrain. It is also suitable for long distance in some cases due to faster speed. The minimum weight range for the 10” is the same as the 6.5” and 8” at 40 pounds, however the 10″ can support up to 260 pounds.
The 10″ pneumatic tires are cheap and easy to replace but the rider should maintain the tire pressure to the rider’s weight for the smoothest ride and longest lasting ride possible.
WHAT SHOULD DO WHEN ENCOUNTERED WITH CHARGING PROBLMES?
Get help from our service team(a video to show the charging status is requested):
Email: support@ihoverboard.co.uk.
Note: if the hoverboard won’t turn on or work when fully charged for at least 2 hours, please send us a video for us to figure out the problems and give solutions. While not charging, make sure it will be switched on after fully charged for at least 2 hours.
If not , please showing the charging status of the hoverboard, that is to say, you may need to get it connected with the charger, and turn on the button , show us all lights(on both charger and hoverboard) conditions including their colors and flashing times, next put your hands on the pads to test the action when charging. This matters a lot to our efficient help and determine how fast we can help solve problems for you.
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